BofA Breaks Into Another House but Finds No Parrot

Jeff Swensen for the Wall Street Journal
Angela Iannelli and Luke. Can this be a coincidence, or is something seriously wrong with Bank of America Corp.’s procedures for dealing with other people’s real estate? Last week we told you about Angela Iannelli and her parrot, Luke. The bank erroneously concluded that Ms. Iannelli, a mortgage-loan customer, had vacated her house. So the bank sent contractors to her house to “secure” it. They changed the lock, cut off utilities and confiscated Luke. It took Ms. Iannelli more than a week to get her bird back. Now Scott D. Kassing, a doctor in the Phoenix area, has had a similar experience, though it didn’t involve the abduction of any pets. Dr. Kassing says he has been a BofA customer for years and on Feb. 25 completed the purchase of a foreclosed home…(read more)

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